What’s wrong with the way we are currently presenting treatment and financing?
Your current presentation methods might be “getting the job done” but that is not good enough in today’s competitive environment. You could still type with a typewriter, but I think we all agree there’s a better way.
Why should we choose Startaloo over some of the other presentation programs?
Startaloo is the only fully customizable presentation solution that adapts to your way of presenting treatment and fees. It can automate your processes, improving your TC’s performance, all while getting more starts.
What does it mean when you say that Startaloo is “fully customizable?”
Customizable means that every aspect of your presentation process can be automated. Fees, discounts, additions, down payments, monthly payments, and follow-ups.
How can the metrics found in Startaloo help my practice?
Would you fly a plane blindfolded? We didn’t think so. So why would you run your practice in the dark? Having access to important data points can help orthodontists make informed business decisions. Our key metrics and data consultants will help you understand where you need to make improvements so that your practice runs more efficiently and gets more patients to start.
Do you offer technical support?
Yes, we have a friendly support desk on stand-by.
How quickly can Startaloo be up and running for my practice?
After your initial consultation, you will be given a questionnaire that will allow us to customize Startaloo for your practice. Upon returning your questionnaire, we typically have Startaloo up and running for your practice in less than a week.
Will you train my staff on how to use Startaloo?
Yes, we make the onboarding process easy. We will train your staff, even though Startaloo is already very easy to use.
Treatment Coordinator Virtual Assistant
Are you a bot or AI?
No, we are real live human beings and provide great customer service to your patients.
Does the Startaloo TC- Virtual Assistant have experience following up with orthodontic patients?
Yes. Startaloo was created by orthodontists and treatment coordinators with experience in converting patients to starts. Not only do we understand the needs of orthodontic patients, we are also experts at the pending patient follow-up process. By following best practices, we will work hard to get more patients to say yes to treatment.
Can the follow-up be divided between my office and Startaloo TC-Virtual Assistant?
Of course! You can divvy up the follow up among your team or Startaloo TC-VA. You can set these tasks up via your pending patient tree or schedule them “on the fly”.
Can I see all outbound and inbound messages?
Of course! The Startaloo Patient Hub was designed to provide you with full transparency. You will see all correspondence between your VA and your patient.
Working As A Team
Why do I have to use Startaloo Presentation program to hire a VA?
Practice management systems do not have the capability to support the information and communication systems that your VA will need to be effective in converting patients to Starts.
Do you use hardball selling tactics to close the deal?
No. Our goal is to promote your practice while converting patients to starts. We do not believe that hardball sales tactics will benefit your practice’s reputation. We believe that a persistent, compassionate, approach will convert more starts while building your practices reputation.
Do you help with patients who are pending dental work or insurance?
Yes, our goal is that 100% of all new patients are followed up upon.
What if offices have a unique way of following up that is different than Startaloo’s protocols and procedures?
No problem! We will work closely with you to make sure we are doing what you ask for and what your practice needs.
How does my practice get started with Startaloo TC-Virtual Assistant?
Getting started with Startaloo’ VA system is a breeze. We will work with your TC to create an effective follow-up protocol and train your team to use the Startaloo presentation program. All training is included in your monthly subscription fee.
Is Startaloo compliant with patient privacy laws and Consumer Telephone Protection Acts?
Yes. Startaloo is fully compliant with HIPAA and CTPA laws.
Will I love hiring a Startaloo TC Virtual Assistant?
Heck yea! You’ll wonder how you’ve gotten along all these years without one. Pending patient follow-up suddenly won’t seem so bad, and your practice will be increasing patient starts. Hiring a Startaloo TC Virtual Assistant is a win-win!
Still Have Questions?
Startaloo was born out the minds of successful orthodontists. We bring this experience to every client and can’t wait to help your practice operate more efficiently, generate more starts and improve your bottom line. Let us show you how.